CONTACT CENTRE OPERATIONS

The BBB team has over twenty five years experience developing and delivering industry leading contact centre solutions that have enabled our clients to implement the most effective processes and strategies for achieving dramatically improved business performance and customer experience outcomes.

  We have extensive experience in all aspects of contact centre operations across all industry sectors.

We have extensive experience in all aspects of contact centre operations across all industry sectors.

We support our clients to achieve dramatically improved business performance and customer experience outcomes.

  • Design
  • Build
  • Operations
  • Process Improvement
  • Outsourcing

Our expertise is regularly sought to provide advice or improve performance in the areas of:

  • Selection and deployment of contact centre systems and applications
  • Optimising the benefits offered by existing systems and performance management applications
  • Improving intraday service level performance without increasing resources
  • Improved data analytics and reporting frameworks
  • Developing and improving work force planning and rostering capabilities
  • Improved leadership effectiveness
  • Inter department collaboration and cohesion

We have developed an extensive suite of Contact Centre Diagnostic and Effective Operational Tools that support the identification and delivery of improvements in performance.

Rarely does dramatic improvement require significant capital expenditure and our strong working relationships with key industry partners and providers, means BBB can provide strong, independent and objective guidance when clients are reviewing their operations, technology or service providers. 

BBB ADVISORY BLOG

 BBB Directors present at industry events on contact centre excellence.

BBB Directors present at industry events on contact centre excellence.

BBB WORKSHOPS & COURSES