BBB Advisory PEOPLE and expertise

The BBB Advisory leadership team has extensive experience working with and consulting to a wide range of blue chip enterprises.  The team have all been recruited based on their reputations having previously worked with one of the Directors or been recommended by trusted professional colleagues. Our people are known for their professionalism, experience and integrity.



BBB Advisory Directors, Steve Mitchinson and Jeremy Cookson, each have over twenty years experience in leading major change projects incorporating business process improvement and customer management and contact centre review, design and optimisation. They have extensive experience in pioneering digital strategies having designed and implemented a number of firsts in digital strategy for organisations in both the public private sectors. 

BBB Directors play leading roles in several industry associations including the Australian contact centre community and regularly participate in a range of industry forums. Over a number of years they have been asked to provide thought leadership on ‘contact centres and the future’ in Australia, Asia and the United States


In addition to the expertise of Directors, BBB Advisory has a team of around 15 consultants Australia-wide, who are experts in their field and with an impressive past client base.  These areas of expertise include Strategic Planning and Project Management, Human Resource Management and Team Development, Information Technology, Marketing, Legal, Risk Management, Credit Management, Stakeholder Engagement, Customer Communication/Channel Strategies to name a few.  


Our leadership team has experience in Public Sector, Construction, Financial Services, Resources, Insurance Services, Utilities-electricity, gas, water and telecommunications, Education Institutions, Health, Transport, Tourism, Retail, Not for Profit. 

A tailor-made BBB Advisory project team offers some of the best talent in Australia.  We can help your business achieve more for less.  Members of the team can be engaged to provide strategic advice, implement a project or business improvement initiative, manage change, conduct detailed analysis, deliver training, undertake specialist or technical tasks, as part of a project team or to fill a strategic role on a short-term basis.

Contact of our Directors for more information about one-off technical tasks or about complete change projects.  Jeremy Cookson and Steve Mitchinson (live email). 



BBB works with organisations to develop end to end digital strategies.

BBB works with organisations to develop end to end digital strategies.