PEOPLE

The BBB Advisory leadership team has extensive experience working with and consulting to a wide range of blue chip enterprises. 

The BBB leadership team have all been recruited based on their reputations having previously worked with one of the directors or been recommended by trusted professional colleagues.

Our directors each have over twenty years experience in customer management and contact centre review, design and optimisation. The team has extensive experience in pioneering digital strategies having designed and implemented a number of firsts in digital strategy for organisations in both the public private sectors. 

BBB Directors play leading roles in several industry associations including the Australian contact centre community and regularly participate in a range of industry forums.

Over a number of years they have been asked to provide thought leadership on ‘contact centres and the future’ in Australia, Asia and the United States.

BBB Advisory provides clients with access to a network of successful and highly skilled professionals.  The diverse range of skills and expertise available enables us to support a wide range of your business requirements.  Members of the team  can be engaged to provide strategic advice, implement a project or business improvement initiative, manage change, conduct detailed analysis, deliver training, undertake specialist or technical tasks, as part of a project team or to fill a strategic role on a short term basis.