bbb advisory services

We partner with clients to deliver a suite of products and services that improve efficiency by reducing costs, improving revenue and building customer and employee loyalty. We use our very own, tested model that delivers results.  Any job, small or large, would be rigorously measured against these parameters.

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Services are centred around Operational Excellence but they are offered individually.

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STRATEGIC PLANNING

BBB Advisory has developed strategies to transform the customer experience across a wide range of industries including general insurance, health insurance, banking, financial services, travel, telecommunications, state and local government agencies, utilities and the community sector.

  We have a proven record in guiding clients to more effective outcomes using our SPEC review process to identify and evaluate opportunities.

We have a proven record in guiding clients to more effective outcomes using our SPEC review process to identify and evaluate opportunities.

These strategies consider a range of business areas including:

  • Identifying and releasing hidden operational capacity
  • Effective use of communication channels
  • Improving employee empowerment and enablement
  • Robust and effective management practices
  • Sales and revenue growth
  • Effective application of technology
  • Contact centre optimisation
  • Leveraging digital solutions

Analysis of our observations and findings, supported by our industry knowledge and alliances allows us to identify and quantify clear opportunities through the implementation of strategic recommendations.

We facilitate strategic planning workshops with our clients to identify, explore and prioritise strategies for a range of objectives including:

  • Sales and revenue growth
  • Customer retention
  • Releasing operational capacity
  • Obtaining and maintaining a competitive edge
  • Improving employee engagement and loyalty

Our E.A.S.E. assessment along with our knowledge of emerging customer and IT trends and capabilities allows us to put forward an overview of the available opportunities for business process improvement and transformation to operational excellence.

We have assisted a wide range of clients to make effective technology choices to support their strategies by providing accurate and objective advice.

 

 

 

BBB ADVISORY BLOG

 BBB works with organisations to develop strategies that give them a competitive edge.

BBB works with organisations to develop strategies that give them a competitive edge.

BBB WORKSHOPS & COURSES