IMPLEMENTATIOn

BBB offer implementation support services to organisations seeking to make change as a result of the recommendations of a BBB operational review.

  We continually prove it is not as difficult as many organisations imagine by delivering real-time solutions.

We continually prove it is not as difficult as many organisations imagine by delivering real-time solutions.

When adopting the recommendations of a BBB operational review, organisations often require support to implement initiatives and make the changes suggested by the findings of the review.

The BBB implementation team have 30 years experience developing and delivering industry leading customer management and customer experience outcomes and have developed a range of transition to transformation services designed specifically to support organisations wanting to make change and embrace operational excellence.

These services include:

  • Project management
  • Organisation change management
  • Risk management
  • Workforce planning
  • Workplace legal advice
  • Coaching and mentoring

The BBB transition to transformation services can be scheduled into a fast track program or more slowly over an extended period, subject to our client’s preparedness for change and appetite or necessity to achieve outcomes. Both these approaches deliver the same outcomes but over different time frames.

The delivery of these services is supported by a number of BBB subject matter experts including:

  • Customer experience and contact centre professionals
  • Coaches and mentors
  • Business analysts
  • IT analysts
  • Learning and development experts
  • Workforce planners
  • Project managers
  • Change managers
  • Workplace law specialists

Our approach is proven to master the seemingly contradictory forces of reducing costs and improving the customer experience. 

 

BBB ADVISORY BLOG

 We help organisations become truly customer centric.

We help organisations become truly customer centric.

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