MEET OUR BBB TEAM

– Each of our BBB Advisory consultants have come together by way of sharing a common set of values in the workplace. – 

LYN TREWENACK

DIRECTOR

Lyn is our national consulting director and is recognised globally as a passionate thought-leader in customer experience delivery.

TRISHA PRINT

CONSULTANT

Trisha has over 20 years’ experience in workplace training and development, business growth and efficiency, and improving customer experiences.
 

KYLIE DENTON

ASSOCIATE DIRECTOR

Kylie Denton is a bestselling author and highly experienced business consultant, professionally certified coach and facilitator specialising in the financial industry.

SCOTT NASH

SENIOR CONSULTANT &
CHANGE SPECIALIST

Scott has over 20 years’ experience in the Contact Centre industry. His role as a Senior Consultant and Change Specialist supports BBB clients looking to effect real and lasting change.

ADAM PERRYMAN

DIGITAL MEDIA MANAGER

Adam is BBB Advisory’s adept Writer and Digital Media Manager who has a strong passion for engaging people in unconventional yet effective ways.

CAROLINE SHEPHERD

CONSULTANT

Caroline has over 25 years’ frontline management experience in customer service and contact centres in a diverse range of industries.

STEVE MITCHINSON

FOUNDER

Steve is the founder of BBB Advisory and is a customer management optimisation and strategy expert with over 25 years’ experience.

Our BBB team are Australia wide, and operate in each state both face to face and virtually.

– OUR PARTNERS –

BBB Advisory are committed to building strong relationships with our partners.
We work with the following businesses in strengthening the BBB brand.

NW Creative  

Willow Street Photography

Recalibrate Melbourne

Lyons Judge Accountants

Umbrella 90 

Expansion Media

‘ Lyn worked with us in partnership, and her approach to ensuring success was to involve us leaders in a way that inspired empowerment and action, rather than just ‘telling’ us what needed to be done. This meant we came up with the path forward ourselves, under her guidance, and I think we were more successful because of that… ‘

 

TEAM LEADER – FLIGHT CENTRE

Generous with our knowledge – Partner with Integrity – Investigate without Judgement –
Genuine & Credible – Trust & Respectful – Connections are the Key