MEET OUR BBB TEAM

– Each of our BBB Advisory consultants have come together by way of sharing a common set of values in the workplace. – 

LYN TREWENACK

DIRECTOR

Lyn is our national consulting director and is recognised globally as a passionate thought-leader in customer experience delivery.

LEANNE ROBINSON

ASSOCIATE DIRECTOR

Leanne’s strength in taking teams and organisations on a journey of business transformation, is successfully demonstrated over a

DANIEL PANOZZO

CONSULTANT

With experience in customer facing team leadership roles, Daniel progressed to finding his passion in managing and engaging teams

VEE PSARADELLIS

ASSOCIATE DIRECTOR

Vee’s operational hands on experience at managing contact centres over some 30 years (off-shore, on-shore, outsourced and insourced)

TRISHA PRINT

CONSULTANT

Trisha has over 20 years experience in workplace training and development, business growth and efficiency, and improving customer experiences.

CAROLINE SHEPHERD

CONSULTANT

Caroline has over 25 years frontline management experience in customer service and contact centres in a diverse range of industries including.

STEVE MITCHINSON

FOUNDER

Steve is the founder of BBB Advisory and is a customer management optimisation and strategy expert with over 25 years experience advising a

Generous with our knowledge – Partner with Integrity – Investigate without Judgement –
Genuine & Credible – Trust & Respectful – Connections are the Key

‘ Lyn worked with us in partnership, and her approach to ensuring success was to involve us leaders in a way that inspired empowerment and action, rather than just ‘telling’ us what needed to be done. This meant we came up with the path forward ourselves, under her guidance, and I think we were more successful because of that… ‘

TEAM LEADER – FLIGHT CENTRE

Our BBB team are Australia wide, and operate in each state both face to face and virtually.