Leanne’s strength in taking teams and organisations on a journey of business transformation, is successfully demonstrated over a lengthy career of managing and establishing award winning Contact Centres. A dynamic and passionate communicator, she also has experience in recruitment, training and high performance coaching – engaging with leaders and front line staff through times of cultural and operational change.

Leanne has a broad and vast experience in managing complex customer facing operations, having worked across the higher education, financial services, manufacturing, automotive and telecommunications industries. With her strong expertise in business process improvement and hands on operational experience, Leanne has been instrumental in assisting organisations to achieve significant improvements in customer satisfaction, sales, productivity and employee engagement.

She has successfully managed a range of projects including creating, designing, and operationally deploying new technology knowledge management systems, omni-channel Contact Centre solutions, CRM, internet banking and self-service portals.