Lyn is our national consulting director and is recognised globally as a passionate thought-leader in customer experience delivery. With over 25 years in the industry, Lyn has managed large and complex customer facing operations across wide range of industry sectors including banking, insurance and telecommunications and the outsourcing sector.

She has used that operational experience and strong project management skills to establish award winning Contact Centres and manage customer focused business transformations in existing operations. Lyn is respected as a proven leader and trusted mentor with a track record in creating sustainable outcomes.

Lyn has worked with some of the world’s leading brands including Virgin and Citibank , respected Australian brands including Westpac and Suncorp and with a range of Government bodies. A sought after presenter, Lyn has outstanding conceptual and analytical skills and unparalleled energy and passion for the effective operation of customer facing channels.

She brings a rigour and robustness to her project management, a capability to understand and interpret the direction of the customer contact industry and continues to influence the strategic direction of that industry.