VIRTUAL COFFEE WORKSHOPS

Hands on leadership tools for now

Navigating how we work during the COVID-19 pandemic can be daunting, stressful and overwhelming for our managers, teams and our customers.

During this time, you may be feeling overwhelmed and disconnected from your teams and businesses  — unsure if your usual leadership and coaching style and activities are right for this approaching new world.

However, with the right support we believe you can get through these uncertain times and dare we say it, thrive

BBB Advisory and Auscontact are here to support you, so you can flourish through unprecedented change and beyond.

In partnership with Auscontact and facilitated by BBB Advisory, we’ve created Live Virtual Workshops that will enable you to walk away with a completely new thought process, more motivated, confident and in control to manage through this crisis.

“Kylie has an awesome way to interact with attendees — relying on her coaching and psychology background.

During our Live Virtual Coffee Workshops, we share knowledge, frameworks and tools that you can adapt and apply right now!

Our Virtual Coffee Workshops are perfect for:

1. People leaders
2. Team Leaders and Coaches
3. All Managers – Contact Centre, Head Office and Operations
4. Trainers and Workforce Planners

Fit your own oxygen mask first.
You’re no use to anyone if you’re running on empty.
Caring for yourself first is often the
best thing you can do in order to help others.
It isn’t selfish, or egocentric.
Just really good advice.

As leaders, we know that you’ll be trying to do everything for your team members, however during these times, it’s important that you focus on fitting your oxygen mask first, before applying it to others.

In these Zoom workshops, Kylie and Lyn will take you through tips, tricks and frameworks that will empower you to thrive through this unprecedented change.

BBB Advisory has partnered with Auscontact to support you through these unprecedented and challenging times.  

If you are interested in attending our 2021 workshops, please email events@auscontact.com.au to express your interest.

“Yesterday I had the pleasure of meeting you in the Auscontact course Lyn facilitated. 

It was only an hour session yet you managed to build rapport with me immediately.  I was just so engrossed in your every word of advice and the guidance you provided around leading teams remotely during this very challenging time.  It was quite emotional for me as I had been focusing so much on my team, I hadn’t considered the impact this was all having on me, until talking to you.

Many thanks Kylie, and I look forward to joining another session you may run soon!”

Does your organisation consider change management when planning projects of business improvements?

Is there a clear link between change management and achieving business benefits?

What is the level of resistance or readiness for change across impacted areas of your business?

From experience, we know that effective change management directly relates to improved return on investment, meeting or exceeding project objectives, and less grief for all stakeholders. Considering Change Management early can save you dollars and heartache, which is why it is a cornerstone of everything we do.

BBB Advisory provides support tailored to your needs. We can do the heavy lifting for you or work alongside your team to coach, support and guide. We can develop the entire change strategy from the ground up, provide operational support or focus on building internal change capability within your team in any or all of the following areas.

• Creating a change strategy
• Stakeholder management and consultation
• Change impact & readiness assessments
• Stakeholder impact/influence mapping
• Communications internal and external
• Quality & Risk management
• Benefits realisation & reporting
• Business case and gateway approval
• Procurement
• All aspects of HR and L&D
• Go-live, implementation and transition
• Preparing  artefacts and documentation for all of the above

We work closely with you to ensure we’re meeting your needs and we have buy in from critical stakeholders. The goal is to make YOU look good and your project or change a success.

Contact our team to discuss how we can assist.

Knowing how to adequately resource your workplace for success can be overwhelming. BBB Advisory can assist in creating strategies to ensure you have the relevant number of resources with the required skillsets to manage the workload across all of your channels.

To develop a high performing team, you need to be more than a good leader, you need to be a great leader! 

A great leader is someone who can influence others, change minds, close deals and move others to act.

Coaching is a skill that directly focuses on individuals, groups or teams. When done well, coaching can unlock new skills and talents, enable better communication and turn good leaders into great leaders.

Without leaders who coach in the workplace, behaviours revert, training investment is diminished, and improvements in customer experience stagnate.

Using a coaching framework, and developing leaders around coaching provides many benefits to an organisation, such as:

• Increased job engagement
• Increased confidence/authenticity in the workplace
• Faster onboarding
• Faster leadership development and goal attainment
• Increased emotional intelligence & sense of wellbeing
• Improved team functioning
• Increased commitment and job satisfaction
• Better interpersonal relationships
• Reduced sick leave

All of which provide better outcomes for customers.

If you have a:

• A culture of telling vs empowering
• New team leaders or managers needing to develop their leadership skills
• Or experienced leaders looking to move to the next level

Talk with us about how coaching can help transform your staff into powerful leaders and your business into a high performing culture.