What do you do when the photo shoot for your new headshots is interrupted with a fire evacuation? Head for the nearest laneway (and whisky bar) of course! There’s never a dull moment in the life of the BBB Advisory team….! ← Optimise your...
Picture this; three lovely BBB ladies sitting at Brisbane’s Southbank on a beautiful Sunday afternoon, enjoying a catch up over a glass of bubbles, when cracks suddenly appeared in our world. Lyn was updating the group on the quality workshops she was...
Following on from our last post on customer centricity, we thought we would share our thoughts on another critical focus needed for success – Employee Centricity. Organisational leadership can say all the right things regarding customercentricity. Human resources can...
As customer expectations continue to evolve it is proving increasingly difficult for any enterprises to remain customer focused. Several recent research papers have shown that customers are increasingly prepared to pay more for a product or purchase additional...
It is important to understand that customer journey maps are not a one size fits all approach to customer experience – different customer segments or customer personas will follow a different customer journey. For this reason customer journey maps should outline...
