THE LATEST HAPPENINGS FOR THE BBB TEAM…
The Power of KBI’s
The current banking royal commission and other recent corporate failures have really highlighted how inadequate the current approach to KPI’s typically is – many simply drive unethical, criminal, greedy, self-centered behavior, all of which are...
BBB is Inspired by Leaders Everywhere!
While attending the latest SxSW Event in Austen, Texas, the BBB team caught the very latest from the following: Melinda Gates on How to Build a Workplace for Everyone; “Use your voice and question what’s not right in this world”. Leanne felt privileged to...
SxSW & Esther Perel have Stories to Tell…
“Relationships are your story. Write well. Edit often.” - Esther Perel Day 1 at SxSW has not disappointed. In amongst all this mind blowing technology and innovation, it is important to also remember the future of love, lust and listening. The...
QLD Coaching with Purpose for AusContact
Delivering High Impact Coaching in just 18 minutes - these Team Leaders no longer need an hour to make a real difference in their teams and Centres; "Impressed with every one of them!" says Lyn. Rounding off BBB facilitated workshops in Perth and Adelaide...
Being Ahead of the Rest…
The BBB team are excited to attend the SXSW Interactive Festival in Austin TX USA, in March 2018! We will be gathering industry leading and global insights, to share with our valued clients back home in Australia. Stay posted for posts, videos, and...
Last Week in Adelaide…
What do you do when the photo shoot for your new headshots is interrupted with a fire evacuation? Head for the nearest laneway (and whisky bar) of course! There's never a dull moment in the life of the BBB Advisory team....!...
Optimise your Quality Management and stop alienating customers. Three companies show how poor QM can cost thousands
Picture this; three lovely BBB ladies sitting at Brisbane’s Southbank on a beautiful Sunday afternoon, enjoying a catch up over a glass of bubbles, when cracks suddenly appeared in our world. Lyn was updating the group on the quality workshops...
– ARTICLES & RESOURCES –
THE THREE E’S OF EMPLOYEE CENTRICITY
Following on from our last post on customer centricity, we thought we would share our thoughts on another critical focus needed for success – Employee Centricity. Organisational leadership can say all the right things regarding customercentricity. Human...
SEVEN HABITS OF CUSTOMER CENTRIC BUSINESSES
As customer expectations continue to evolve it is proving increasingly difficult for any enterprises to remain customer focused. Several recent research papers have shown that customers are increasingly prepared to pay more for a product or purchase...
SOME THOUGHTS ON CUSTOMER JOURNEY MAPPING
It is important to understand that customer journey maps are not a one size fits all approach to customer experience - different customer segments or customer personas will follow a different customer journey. For this reason customer journey maps should...
PULLING BACK THE CURTAIN ON CHANGE MANAGEMENT
Change Management; when I mention this is what I do I am often met with people’s interested or intrigued looks which are regularly followed up with the question “what is that exactly?” I offer the simplified explanation that Change Management is the process of guiding...